1. Personal information:
The Company is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Data storage
Data security is very important to us, we therefore use a cloud-based Customer Relationship Management platform (CRM) to safely store and manage all our data. We do not store any of this data externally or personally. The information we store has been provided by individuals who have enquired online, as well as other pieces of information they may have provided to us over the phone.
If you wish to have any personal data removed, simply email your name to [email protected] and we will be happy to do so.
3. How we communicate
Check your eligibility and brochure requests
In order to provide our customers with the most relevant course material we request to know:
- Date of birth
- Ski/Snowboard experience
- Email address
By requesting our course material we are assuming consent to contact is provided by the individual. In addition we will only ever contact them with content relating to courses they are suitable for.
If an individual fills out an eligibility form and requests a brochure, we will send them the brochure material to the email provided within 48 hours. Over the course of a two week period we will remain in contact with them to provide additional information on our courses. After this point we will cease contacting that individual, but instead, add them to the newsletter database for future communications – see below.
We rarely send newsletters, as we know this can be irksome to most. However, on the rare occasion that we do, we only send them to people who have previously enquired about our courses. The newsletters largely consist of course; news, discounts and updates on the positions that we have available.
If you wish to be removed from the mailing list, there is a link in the footer of the newsletter to do so – we promise not to bother you again after this, unless of course you contact us again.
Contact form enquiries are dealt with in a similar manner to brochure requests – please see above.
4. Use of tracking technologies:
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser.
5. Using and disclosing your personal information:
Personal Information will be used for the following primary purpose:
– To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and the Company.
– To render services related to Company’s business such as warranty or after sales services.
In order to operate the web site or deliver a service, personal information may also be shared with a service provider and/or a non-Company group company.
6. Individual’s right of access:
Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company using the ‘Contact Us’ section of our website.
7. The Company and links to other web sites:
The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.
8. Problems or queries: